For Beacon 24/7, one of the key configuration steps is to define the escalation list details in the CSV and upload the file to the system.
In the past, customers were required to fill out the CSV file with all of the escalation details and send the file to the Implementation team who would upload and activate the service. Sometimes this can take several iterations as the customer and the Implementation team may go back and forth, updating the CSV to meet the scheduling and formatting requirements. If any changes were required to the CSV file, users would have to coordinate the changes with the Implementation team and rely on the team to upload the new file.
Now, users can save time and energy by simply uploading/downloading the CSV file directly from the Beacon dashboard.