Trust & Privacy Center
Trust is central to ensuring your success. GoGuardian is committed to protecting your student's data and your school's privacy.
GoGuardian is committed to ensuring the safety and privacy of your school and student data through the following principles.
Dedicated to student privacy
GoGuardian complies with FERPA and works with schools to provide the information they need upon request. We're a proud signatory of the Student Privacy Pledge, a K-12 school service provider pledge to be responsible stewards of student information.
- GoGuardian abides by the Student Privacy Pledge and is certified by iKeepSafe as compliant in FERPA and California student privacy laws.
- GoGuardian does not sell, trade, or rent Personal Student Information.*
- GoGuardian does not use Personal Student Information beyond purposes laid out in schools' agreements.
School ownership of data
At GoGuardian, we firmly support the fact that school districts should and do own and control their students' "Personal Student Information". We take great efforts to collaborate with customers to provide them the ability to access, modify, and delete this data consistent with FERPA, COPPA, and all other applicable laws.
- Schools utilize GoGuardian to help achieve compliance with the Children’s Internet Protection Act (CIPA)
- Schools own and control their Personal Student Information and can request deletion of Personal Student Information at any time.
- Schools control their settings - such as where and when GoGuardian's services are active and which websites are on and off limits when using GoGuardian Admin.
Multi-pronged approach to security
GoGuardian uses a variety of technical, administrative, and physical safeguards to protect your data. For example, we use military-grade TLS encryption across our products and websites to protect personal information in transit, and we restrict access to Personal Student Information on a "need-to-know" basis.
- GoGuardian maintains various administrative, technical, and physical safeguards to protect Personal Student Information, using advanced security technologies such as HTTPS across its products.
- GoGuardian controls access to Personal Student Information but honors specific requests to access, modify, and delete the Personal Student Information made by parents/guardians, and eligible students (students over eighteen-years-old) in accordance with applicable law
- GoGuardian Implements additional policies, procedures, requirements, and training for employees who need to access Personal Student Information to perform their job functions.
Commonly asked questions
We want you to feel comfortable with how we treat you. Here are answers to some of the questions we hear most:
Who is GoGuardian?
We help thousands of K-12 schools maximize the learning potential of every student. Our software products help educators improve student outcomes, protect students from harmful and distracting content, and support mental health. With GoGuardian, educators can seamlessly connect students with engaging resources, manage instruction, and receive actionable insight into students’ individual learning needs. In addition, many schools use GoGuardian’s software as part of their compliance program with the Children’s Internet Protection Act (and state equivalents of CIPA) that requires schools to filter out certain types of harmful images and help monitor for compliance.
More specifically, GoGuardian offers these software products options for schools.
Your child’s school determines which product(s) from above to implement. Please reach out to your child’s school if you have questions about which product(s) that your child’s school uses.
We understand that there are a host of technologies that schools may use to educate your children, and that you may have privacy questions about those technologies. We have built our company to help provide a safer digital learning environment in schools and our obligation to protect student data is the foundation of our privacy philosophy. We are committed to protecting your child’s information, while also helping keep them safer online.
What is GoGuardian doing to protect my child’s privacy?
Our priority is to ensure your child’s personal information is safe and private. The following is a list of safeguards we have implemented to protect this information:
We DO NOT:
Sell, trade, or rent Personal Student Information.
Use Personal Student Information to market or advertise to students, parents, or anyone else.
Use Personal Student Information beyond purposes laid out in agreements.
Adhere to the Student Privacy Pledge.
Control access to Personal Student Information via requests made exclusively by schools
Maintain various administrative, technical, and physical safeguards to protect Personal Student Information.
Implement additional policies, procedures, requirements, and training for employees who need to access Personal Student Information to perform their job functions.
Use security technologies such as HTTPS across our products to protect data from threats.
Obtain certification by iKeepSafe as compliant in FERPA and California student privacy laws.
What type of personal information does GoGuardian collect from my child?
Does GoGuardian ever sell the data collected on my child?
What is GoGuardian doing to intervene if my child engages in conduct that might put them at risk?
Schools use GoGuardian products to help them identify situations in which students may be at risk and provide needed intervention or support. Since each school determines its own response protocols, we encourage you to reach out to your school administrators to learn more about how they specifically use GoGuardian.
When does GoGuardian operate on my child’s device or account?
GoGuardian can operate when your child is logged into his/her school-managed account and device and when your child is using school campus networks. Your child’s school can select further setting parameters that specifies when and where GoGuardian is active.
If you have questions about the GoGuardian settings that your child’s school has selected, please contact an administrator at your child’s school. We are happy to help support your child’s school with the information needed to answer any of your questions, but please communicate with your child’s school administrator.
If you want to log out of GoGuardian at home (e.g., after your child completes his/her homework), log them out of their school-managed account within the chrome browser, and, if your child logged into the device with his/her school-managed account (such as on a Chromebook or Windows device), log out of the device and log back in with your personal account).
Why does the GoGuardian shield logo show up in the Chrome browser?
You may have noticed that GoGuardian's shield logo appears as an icon near the top of the Chrome browser to the right of the URL bar (where you see the web address in Chrome). GoGuardian uses its logo to provide transparency to students—a reminder that they are logged into their school account, subject to their school’s acceptable technology use agreement. The GoGuardian extension icon means that your child’s school has implemented one or more of GoGuardian’s software. However, this extension logo does not indicate which GoGuardian product(s) that your child’s school has implemented or whether GoGuardian is active (dependent on your child’s school GoGuardian settings). Please reach out to your child’s school administrator if you have any questions and see the answer to the question: “When does GoGuardian operate on my child’s device or account?” for more information.
How does my child know the school requirements of using his/her school-managed account and/or device?
We strongly encourage schools to implement a Technology Acceptable Use Policy (and these policies are oftentimes signed by both parents/guardians and students) to inform students of how they should use their school accounts and devices. We also encourage schools to provide specific information about the use of GoGuardian directly to parents/guardians and students (e.g., through a letter home to parents). Please contact your school to see what steps they have taken to inform your child of technology use requirements.
How long is my child’s data kept for?
The Personal Student Information collected through GoGuardian is managed and owned by your school. Schools are subject to different laws and policies regarding data retention. Schools can request that GoGuardian delete Personal Student Information at any point during or after the school’s subscription to GoGuardian. You can work with your school to have them delete your child’s Personal Student Information collected through GoGuardian. After a school’s license ends, GoGuardian will de-identify (aggregate and anonymize) personal student information.
How do I request access, modification or deletion of my child’s Personal Student Information?
We honor requests to access, modify, and delete the Personal Student Information made by parents, guardians, and eligible students (students over eighteen-years-old) in accordance with applicable law. However, because your school has both a direct relationship with GoGuardian and a direct relationship with you, as a parent, guardian, or eligible student, we ask that you submit your request to your school’s administrator. The school administrator can contact GoGuardian and we can collaborate to help carry out your request.
I received a notification warning me that my child might be at risk. What is this?
If you are a parent or guardian looking for more information about GoGuardian Beacon, please contact your child’s school. Many times, the contact information for your child’s school is in the notification itself, or if not, your school’s general contact information should be available on the school’s website.
If you or someone you know may be struggling with suicidal thoughts, you can call the National Suicide Prevention Lifeline '1-800-273-TALK (8255)' or text TALK to 741741 at the Crisis Text Line. They’re here for you. If you have an emergency, call 911.
What privacy consortiums and groups is GoGuardian part of?
GoGuardian has been awarded the federal Family Educational Rights and Privacy Act (“FERPA”) and California student privacy compliance badges (including SOPIPA, California Education Code section 49073.1) by iKeepSafe, a third party consultant firm that works with both schools and ed tech providers.
GoGuardian is a proud signatory of the Student Privacy Pledge—a K-12 school service provider pledge to be responsible stewards of student information. The Pledge is a list of commitments that school service providers can make to affirm that K-12 student information is kept private and secure. It has been endorsed by President Obama, the National PTA, and the National School Boards Association. The Pledge was introduced by the Future of Privacy Forum (FPF) and The Software & Information Industry Association (SIIA) to safeguard student privacy regarding the collection, maintenance, and use of student personal information. https://studentprivacypledge.org/privacy-pledge/
GoGuardian is also a member of privacy organizations including the Future of Privacy Forum and the Software and Information Industry Association to help ensure we’re up to date on current privacy issues, discussions and updates facing schools and their families.
My student uses GoGuardian Teacher’s Video Conferencing feature, how do I know it's safe and secure?
GoGuardian and its video conferencing solution is designed to provide a safe and secure, invite-only virtual meeting space for teachers and their students. No one outside the class can join the calls and there are no meeting links required. In addition, video conferencing within GoGuardian Teacher gives students the ability to control how they would like to participate in the given session that involves video and audio and the ability to:
Decline calls initiated by the teacher
Disable their microphone (both before joining the call and anytime during the call)
Disable their webcam (both before joining the call and anytime during the call)
Leave a call at anytime
Decline to be recorded (students will see that a call is being recorded when they are prompted to join. By declining to be recorded, a student can still join the call and listen to the teacher, but the student’s microphone and webcam will be disabled)
Lastly, any recordings by teachers and students through GoGuardian are managed and owned through the school, but GoGuardian utilizes an industry-leading database company to enhance security.
If you have questions or want to learn more about how GoGuardian’s video conferencing solution will impact your student, please contact your school’s administrators.
I live in the European Economic Area. Is GoGuardian aware of the European Union’s General Data Protection Regulation (“GDPR”)?
Yes, please visit this webpage for more information about the steps that GoGuardian has taken to comply with the GDPR.
To parents and educators,
At GoGuardian, it is our mission to help schools, educators, and students everywhere benefit from safer digital learning. We also want school communities to feel confident while utilizing these products that we care about the privacy and protection of their information.
What does data privacy mean to us exactly? To start, it means that we take great pride in keeping your school's and students' personal information safe and private. We constantly evaluate and improve upon our own privacy practices and standards by challenging ourselves and every person who works at GoGuardian to think closely about student privacy.
Data privacy also means that we work closely with schools to understand their needs and concerns. We know that it is essential to have meaningful conversations with schools, which is why GoGuardian's leadership regularly engages in feedback sessions directly with our school customers. We listen carefully to the ideas and critiques of every administrator, teacher, or school leader of GoGuardian. We also listen intently to the opinions of privacy leaders and parents. That feedback is critical to maintaining a strong relationship with you and our school communities.
We are here as a partner to you and your school community in helping students learn in the digital age. We welcome opportunities to connect directly with you.
Dedicated to protecting your privacy.
Our Privacy Team is constantly monitoring state and federal laws to ensure our policies meet, and often exceed, legal requirements. If you have any specific questions, we're happy to answer them for you.